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Learning Technology Support Officer (ICTO)

Delft University of Technology (TU Delft)

Delft University of Technology (TU Delft)

IT, Customer Service
Delft, Netherlands
Posted on Saturday, November 18, 2023

The best teaching support ensures the best education! As an LTSO you are passionate about helping lecturers with educational applications and you are focused on improving our Teaching Support website.

Job description

Nowadays, lecturers rely heavily on digital educational technologies in their work. The Teaching Support Team was created to support lecturers in their use of technology. Our team consists of Student Assistants who are the first line service desk and answer questions via email and telephone, and a group of LTSOs who coordinate the service desk. Together we support a wide range of educational applications and services. We do this by, among other things, updating the TUD Teaching Support website, training and coaching student assistants, and drawing up procedures to answer complex questions from lecturers. We implement changes and optimize supporting processes.

Our department continues to expand thanks to the focus that the TU Delft is putting on quality education and EdTech tooling. We are looking for a colleague who can work on accurately managing the support desk and coordinating daily activities.  More specifically, we are currently looking for someone who has expertise with educational tooling and experience with website development. As an LTSO – Web Support Specialist you will have general LTSO responsibilities but you will specifically focus on contributing to improving our Teaching Support website. You will work alongside our team of web content and web process specialists and fellow LTSO’s.

  • You organize and coordinate the first-line service desk in collaboration with your colleagues. You provide sufficient feedback and coach the student assistants where necessary.
  • You are an indispensable source of information for the service desk and your direct colleagues. Sometimes you consult with a functional manager or other expert to find a solution.
  • You are familiar with our processes, you continue to critically search for improvements, and you are accurate in your work.
  • You work together on improving our Teaching Support website to create the best possible User Experience for TU Delft Lecturers. You know (or learn fast) what is possible within our Content Management System. Sometimes you create features yourself, but you also work together with other stakeholders for more complex functionalities.
  • You are part of a team with Student Assistants and LTSOs that constantly work on managing and improving the content of the website. Together you make sure that the information on the website is correct and findable.

Together we are 100% committed to ensuring that lecturers receive the very best support, thus making a significant contribution to the quality of education at TU Delft!

Requirements

  • You have completed a higher vocational or university education.
  • Having work experience in higher education is a plus.
  • You have experience and interest in supporting users of educational applications and have technical knowledge in this area.
  • You have basic knowledge of/experience with website development (preferably: HTML, CSS, Javascript) and are willing to learn.
  • You are well acquainted with the (im)possibilities of ICT in education. You are not afraid to dive into a tool and understand how it can add value to education. You have a hands-on mentality, and you are committed to making lecturers' lives easier.
  • You have experience with or interest in process and project work.
  • You like to tackle things, are decisive, and can switch quickly between tasks.
  • You have the ability to prioritize tasks efficiently, as well as being flexible in their execution.
  • You enjoy working with colleagues on improvements in support processes and at the same time you are skilled at operating independently.
  • You are a pleasant conversationalist at all levels, you easily connect with various parties, and you are convincing in your manner.
  • It is a plus if you have experience with UI/UX design.
  • You write and speak excellent English and preferably Dutch

Conditions of employment

  • Duration of contract is 1 year with prospect of permanent.
  • A job of 32-40 hours per week.
  • A salary based on scale 9 of the CAO for Dutch Universities with a minimum of €3.377,- and a maximum of €4.640,- gross per month based on a fulltime contract (38 hours), plus 8% holiday allowance and an end-of-year bonus of 8.3%.
  • An excellent pension scheme via the ABP.
  • The possibility to compile an individual employment package every year.
  • Discount with health insurers.
  • Flexible working week.
  • Every year, 232 leave hours (at 38 hours). You can also sell or buy additional leave hours via the individual choice budget.
  • Plenty of opportunities for education, training and courses.
  • Partially paid parental leave
  • Attention for working healthy and energetically with the vitality program.

TU Delft (Delft University of Technology)

Delft University of Technology is built on strong foundations. As creators of the world-famous Dutch waterworks and pioneers in biotech, TU Delft is a top international university combining science, engineering and design. It delivers world class results in education, research and innovation to address challenges in the areas of energy, climate, mobility, health and digital society. For generations, our engineers have proven to be entrepreneurial problem-solvers, both in business and in a social context.

At TU Delft we embrace diversity as one of our core values and we actively engage to be a university where you feel at home and can flourish. We value different perspectives and qualities. We believe this makes our work more innovative, the TU Delft community more vibrant and the world more just. Together, we imagine, invent and create solutions using technology to have a positive impact on a global scale. That is why we invite you to apply. Your application will receive fair consideration.

Challenge. Change. Impact!

University Corporate Office - Education & Student Affairs

Education & Student Affairs (ESA) provides educational support by taking care of education and student administration, coordinating education policy, functional management of educational applications and providing monitoring- and management reports, supporting and supervising Dutch and international students and PhD candidates, providing training in teaching and other areas, giving educational advice and support and organising sport & culture activities. ESA is made up of the departments Education Service Centre, Academic Services, Information Management and X. ESA employs around 250 staff. ESA is known within the TU Delft for the high-quality service it provides and has a pro-active and solution-oriented culture.

Additional information

For more information about this vacancy, please contact Ilse Kranenburg, Team Lead Teaching Support, through i.c.kranenburg@tudelft.nl

Application procedure

Are you interested in this vacancy? Please apply before 10 December 2023 via the application button and upload your motivation and CV.

The first interviews will take place in the week of Monday, Dec 11th. If the ideal candidate applies sooner, we will already invite them for an interview during the application period. 

  • A pre-employment screening can be part of the selection procedure.
  • You can apply online. We will not process applications sent by email and/or post.
  • Please do not contact us for unsolicited services.