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SCM Operation Agent- Documentation

APM Terminals

APM Terminals

Posted on Wednesday, September 20, 2023
Responsible for creating and updating of shipping documents and customer
invoices in the system. Is part of the larger CSO team and may be
required to help out in teams within CSO.


  • Own all solution Operations activities under file management for the customers under purview.
  • Manage Shipping Instruction, FCR/HBL/Bill issuance
    • Co-ordinate with Customer Service and Data team to send FCR/HBL to Shipper
    • Follow-up Shipping Instruction to Carrier and validate Carrier Bill of Lading
    • Inform Counter that FCR/HBL is ready for issuance
  • System update, ASN management and Documentation
    • Co-ordinate with Data team to ensure MODS is updated properly in timely manner
    • Monitor ASN, AMS/ACI/ISF/ENS quality and timeliness
    • Receive Shipping Document, validate and dispatch document in due course
    • Monitor vendor performance related to documentation
  • Operational Finance
    • Request GSC to create invoice and dispatch the same to Customer/ Customer Service, resolve invoice queries
    • Request GSC to create PO and follow-up payment to supplier, resolve supplier Invoice queries & report
    • incorrect invoices to Customer Service
    • Manage overdue invoices and escalate to CS whenever applicable
    • Update ICB and follow-up payment
  • Other Key Responsibility
    • Troubleshoot and resolve operational issues / escalations
    • Monitor corrections required and data quality in invoice
    • Support customer service in customer query resolution and exception handling


  • Graduated from relevant majors in Logistics/Supply Chain/Business.
  • 6 months of working experience preferably in Ocean freight/SCM industry or Documentation.
  • Good command of spoken and written English. Good skill of computer.
  • Good communication skills and the ability to communicate confidently
  • Customer-minded attitude is required.
  • Hard-working and careful.

Team player – Works together with others in the business unit to achieve results, fosters teamwork