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Customer Service Agent - Maasvlakte/Rotterdam

APM Terminals

APM Terminals

Customer Service
Rotterdam, Netherlands · Rotterdam, Netherlands
Posted on Tuesday, July 2, 2024
Has responsibility for handling daily Customer Service tasks and interacts with both internal stakeholders as well as External Clients/Shippers. May support peers with technical or process related challenges during process execution.

No matter your dreams and ambitions, Maersk offers exciting career opportunities in a truly international working environment. When you join Maersk, the world becomes your workplace. You will feel the diversity and dynamics of our international business from day one. We are committed to providing the best possible development and career growth to all our employees through digitalized learning methods to keep them updated with technological advancements. At Maersk, we have a vision of becoming The Global Integrator of container logistics - connecting and simplifying our customers' supply chains.

You will join a truly ground-breaking journey striving to continuing to strengthen the focus to become a truly customer-centric company, serving our customers' individual needs.

This role is based at our brand new warehouse site at Maasvlakte.

We Offer

  • We offer an exciting job opportunity in an internationally growing business environment characterized by high pace.
  • You will work in a team with motivated and engaged people with a diverse background
  • It is possible to work from home for a few days per week (after the onboarding period).
  • International career opportunities
  • An attractive compensation package including an annual bonus based on the company’s performance
  • 30 days paid leave per annual

Key Responsibilities

  • Build a very good understanding of customers and market
  • Develop and maintain strong customer relationships
  • Provide solutions for customer issues and act as voice of customer in the organization
  • Act and communicate proactively whilst keeping customers informed of relevant topics
  • Take an active role in internal as well as external customer meetings together with Sales Specialists/Operations etc
  • Find optimal multi-modal transport solutions (ocean, rail, truck, air etc) to ensure prompt and safe delivery of cargo to destination
  • Uncover upselling and cross-selling opportunities which will be of value to our customers
  • Coordinate closely with other teams to ensure that agreed turn times are achieved for customer requests
  • Address root causes and seek improvement opportunities on daily tasks/responsibilities

We are looking for

  • Strong problem-solving skills
  • Proficiency in both written and verbal communication in English is required
  • We are looking for a motivated and enthusiastic person with a can-do attitude and a passion for solving complex issues
  • Customer first mindset: You are good at forming relationships and able to understand the customers requirement and turn these into solutions. You understand the value the customer brings to Maersk and are able to find and implement solutions that are mutually beneficial to the customer and Maersk
  • Stakeholder management: You are able to manage both internal and external stakeholders and are able to be persuasive towards achieving the objectives set for the accounts. You are comfortable handling customer complaints and are able to defuse conflicts early. Ability to influence without authority is a must
  • Strong preference for candidates with experience in Logistics/Ocean transport
  • Strong preference for Dutch language
  • Availability to work from Maasvlakte

As part of our pre-employment screening, we ask you to provide a VOG.


Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

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