About us - At Maersk, we have big plans. Our aspiration is to become the global expert in integrated logistics, offering a truly end-to-end service that makes daily trade simpler and easier than ever. As a key member of our frontline team, you'll be supported by leading-edge technology and innovative solutions that will help you to meet the diverse needs of our clients. Join us and be part of a dynamic environment where your skills and expertise will be valued and rewarded. Go big, join Maersk!

Job Summary: The Outbound Manager is responsible for overseeing the outbound operations within the warehouse, ensuring that orders are picked, packed, and shipped efficiently and accurately. This role involves managing a team of outbound staff, optimizing workflow, and maintaining high standards of customer satisfaction and operational efficiency.

Key Responsibilities:

• Outbound Operations Oversight:

  • Manage and supervise the picking, packing, and shipping of outbound orders.

  • Ensure timely and accurate fulfillment of orders in accordance with company standards and customer requirements.

  • Coordinate with shipping carriers and logistics providers to optimize delivery schedules and resolve any issues related to outbound shipments.

• Team Leadership:

  • Lead and manage a team of outbound warehouse staff, including scheduling, task assignment, training, and performance management.

  • Promote a culture of teamwork and high performance, encouraging staff to adhere to best practices and achieve operational goals.

• Inventory Management:

  • Oversee the accurate staging and preparation of goods for outbound shipments.

  • Monitor inventory levels to ensure sufficient stock for order fulfillment and prevent stockouts.

  • Conduct regular checks to ensure the accuracy of outbound inventory and address any discrepancies.

• Process Optimization:

  • Develop, implement, and refine standard operating procedures (SOPs) for outbound processes.

  • Identify opportunities for process improvements to enhance efficiency, accuracy, and productivity.

  • Utilize data and performance metrics to drive decision-making and continuous improvement.

• Customer Satisfaction:

  • Ensure that all outbound shipments meet quality standards and customer expectations.

  • Address and resolve any issues or discrepancies related to outbound orders promptly and effectively.

  • Collaborate with customer service and other departments to address customer feedback and improve service levels.

• Safety and Compliance:

  • Ensure compliance with all health and safety regulations and company policies related to outbound operations.

  • Conduct regular safety training for outbound staff and enforce safety protocols to maintain a safe working environment.

  • Address and resolve any safety or compliance issues promptly.

• Reporting and Documentation:

  • Maintain accurate records and documentation for all outbound shipments, inventory levels, and staff performance.

  • Prepare and present regular reports on outbound operations, including key performance indicators (KPIs) and operational issues.

Qualifications:

• Bachelor’s degree in Logistics, Supply Chain Management, Business Administration, or a related field preferred.

• Proven experience in warehouse operations with a focus on outbound processes, including at least 6 years in a supervisory or managerial role.

• Strong understanding of outbound logistics, inventory control, and warehouse management systems (WMS).

• Excellent leadership, organizational, and communication skills.

• Proficiency in Microsoft Office Suite and warehouse management software.

• Ability to analyze data, solve problems, and implement effective solutions.

• Knowledge of health and safety regulations and best practices in warehouse management.

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-DNI

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

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