At Maersk we go the extra mile to service our customers in the best possible way. We work hard to build and strengthen relationships with customers, making sure we understand their business drivers, so we can continuously improve co-operation, processes and outcomes. To the mutual benefit of both the customer and Maersk.

Come and join a successful, intensively growing and ambitious Team in Rotterdam!

Right now, we are looking for a highly motivated Customer Experience Agent to join our team in supporting one of the world’s best-known brand. The role and team offer a great opportunity to learn, develop and challenge yourself.

Customer Experience includes roles that provide services to customers once they are onboarded in the Maersk environment. Activities may include the following (but are not limited to):
- Customer channel management
- Case Management
- Customer onboarding and relationship management
- Contract and dispute management
- and more.

Administrative stream includes those who primarily support others by performing skilled technical, administrative or operational tasks. Jobs may range from highly supervised entry-level workers, technicians, and administrative staff to experienced individual contributors with robust technical or practical knowledge in specific areas, who have an ability to execute specialized work to support operations.

At the top of this career stream, individuals work independently and apply standards, yet can also make departures from established processes to resolve problems.
A colleague at this level works on tasks of limited scope and complexity, exercises independent judgment within defined boundaries and guidelines and typically under supervision. The colleague has skills developed through job-related training and on-the-job experience within a specific job discipline.

Colleagues have knowledge of standardized work routines and methods, general facts and information but may need to escalate non-routine problems to a more experienced colleague or supervisor.

The job requires limited job and business knowledge at the time of hiring.

We offer:

Firstly, we offer you a unique opportunity to join Maersk - an established company within international shipping & logistics, you will be an essential part of the company and get a high degree of personal responsibility.

A career at Maersk means working in a culturally diverse, performance stimulating environment. You’ll be part of a rich heritage and a youthful and exuberant logistics company that aims to be an inspiring and challenging place to work. We believe that a successful career includes a variety of experiences that stretch you, take you out of your comfort zone and offer you an opportunity to grow in ways that also build your business.

Maersk offers a thrilling and attractive career in an ambitious and competitive environment - it is up to you to you use this opportunity for your professional and personal development and to build a career within a stimulating environment with a lot of future international career opportunities across a world class organization.

Additionally, you can expect competitive annual wages and 29 days of annual leave, Collective Health Insurance, pension plan, (public) transportation allowance, continuous professional and personal development, free use of an internal fitness center and fresh fruit every day in the office.

Who we are looking for:

Somebody who :

Speaks and reads fluently English. Dutch or Polish is a plus

Has previous experience gained in logistics sector

Has very good MS Office skills - especially Excel

Applies Communication skills

Is result and customer driven

Does not fear stress

Can work individual but in teams as well

Can prioritize tasks and multitask at the same time

Independent problem solver.

You have been reading so far so we’re glad to see you’re interested. If you could see yourself in this role and are keen to be part of this journey at Maersk, we look forward to hearing from you!

As part of our pre-employment screening, we ask you to provide a VOG and VGB.

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Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com.