Senior LCL Operations Associate

Maersk is a global leader in integrated logistics and have been industry pioneers for over a century. Through innovation and transformation we are redefining the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and excellence.

At Maersk, we believe in the power of diversity, collaboration, and continuous learning and we work hard to ensure that the people in our organization reflect and understand the customers we exist to serve.

With over 100,000 employees across 130 countries, we work together to shape the future of global trade and logistics.

Join us as we harness cutting-edge technologies and unlock opportunities on a global scale. Together, let's sail towards a brighter, more sustainable future with Maersk.

We offer:

Primary responsibilities

Driving cross-functional collaboration and customer engagement

• Primary focal, by delegation of the department manager, to represent LCL Operations towards other functions (Sales, Product, Finance), customers and suppliers (carrier, co-loaders, warehouse, truckers).
• Implement new business wins - with LCL Operations Associate assigned by the department manager.
• Mandate to agree on new or changed ways of operating while being a gatekeeper of not exceeding current capabilities to manage orders and execute effectively.

Lifting overall team performance

• Decision making at her level regarding day-to-day operations and performance; and make the right calls for the team.
• Guide LCL Benelux team through clearly defined targets balancing quality, cost, and consistency.
• Supporting with order handling and execution in exceptional cases of resource constraints (peak vacation periods, unplanned leaves etc.)
• Support / back-up the department manager with delegation of authorities to manage file exceptions, i.e. Hard close / re-open, approve credit notes, review / approve loss-making files.

Continuous improvement within the team

• Assigned as lead by the department manager on specific initiatives or task forces to improve ways of working or resolve recurring issues.
• Being a Maersk CW1 super user; conducting training as part of onboarding or refresher, engage in global super user community.

Critical competencies

• Extensive LCL Operations experience managing assigned customers with applied company processes and systems (CW1)
• Basic process improvement & project management skills
• Able to work, make decisions and provide clear direction as a self-starter and effective change agent
• Strong communication and stakeholder management skills
• Excellent understanding of customer requirements and customer focus
• Highly structured and analytical
• Strong influencing skills
• Result driven combined with the ability to achieve results through people

Accountable for

• Specific KPIs by delegation of the department manager
• Setting up new business processes and customer solutions for effective handling within the team
• New employee and refresher training on standard processes and systems
  

Consulted about

• Responsibilities assigned to each member of the Operations team
• Incoming transformation activities; implementing new ways or working and systems

Key metrics

• Team KPIs in order management and execution
• New customer volume, revenue and GP contribution
• Customer satisfactions (NPS)
• Team capability progression – based on skills matrix

Key interdependencies

Internal stakeholders

• LCL Operations team
• LCL Operations manager
• Network of LCL Operations teams
• Area LCL Product
• Sales
• Finance / BCO
  

External stakeholders:

• Customers (where relevant)
• Local Vendors (where relevant)
• Local authorities (where relevant)

As part of our pre-employment screening, we ask you to provide a VOG and VGB.

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Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com.