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Customer Service Representative (m/f/d)

Avery Dennison

Avery Dennison

Customer Service
Zoeterwoude, Netherlands
Posted on Wednesday, July 3, 2024

Company Description

Avery Dennison Corporation (NYSE: AVY) is a global materials science and digital identification solutions company that provides a wide range of branding and information solutions that optimize labor and supply chain efficiency, reduce waste, advance sustainability, circularity and transparency, and better connect brands and consumers. Our products and solutions include labeling and functional materials, radio frequency identification (RFID) inlays and tags, software applications that connect the physical and digital, and a variety of products and solutions that enhance branded packaging and carry or display information that improves the customer experience. Serving an array of industries worldwide — including home and personal care, apparel, general retail, e-commerce, logistics, food and grocery, pharmaceuticals and automotive — we employ approximately 35,000 employees in more than 50 countries. Our reported sales in 2023 were $8.4 billion. Learn more at www.averydennison.com.

Avery Dennison is an equal opportunity employer.

Please let us know if we can support you with reasonable accommodations throughout the application process by contacting our Talent Acquisition team via [email protected].

Job Description

Provide Customer Service for our products and services. Manage accounts in terms of order processing, order follow-up, sales order pricing, on-time deliveries, and complete order fulfillment.

REPRESENTATIVE ACTIVITIES: Activities and duties will vary depending upon the functional area assigned. Activities may include, but are not limited to:

  • Manage accounts in terms of order processing, order follow-up, sales order pricing, on-time deliveries, and complete order fulfillment.
  • Provides customer service regarding the company's services and/or products.
  • Identifies customer's needs and determines appropriate action
  • Promotes and sells the company's products or services.
  • Investigate and resolve product/service/billing complaints professionally and tactfully, collaborating with relevant departments.
  • Uses a CRM or equivalent system to keep track of customer queries
  • Uses an ERP to enter and track the status of orders
  • Champions customer needs and follows up on customer inquiries.
  • Principal liaison for Commercial for the customer base.
  • Support all aspects of service to the customer including, but not limited to: price quotes, technical and product recommendations
  • Provide responsive order management support including order entry, or expediting and shipment information to customers.

Qualifications

  • Experience of using an in-house database package and MS office and/ or Google Suite is required.
  • Fluency in Dutch is a must; any additional European language is a benefit (English and/or French)
  • Good written, verbal, and telephone communication skills.
  • Good data entry and organizational skills. Detailed oriented and good follow-up skills
  • Able to effectively manage many priorities and issues.
  • Customer service experience, preferably within a business to business environment.
  • Experience of liaising with an internal distribution department to ensure delivery of the product to the customer would be an advantage.
  • Experience of liaising with customers / internal departments located outside Spain would be an advantage.

Additional Information

AVERY DENNISON IS EVERYWHERE YOU LOOK:

We not only embrace change… we drive it. We work hard, push hard, and take brave risks. Our culture is innovative and collaborative - where bold ideas turn into action. We grow strong talent through stretch opportunities only restricted by your interests. We are committed to workplace diversity for employees and the business. We are a force for good, imbedded in industries and communities worldwide. We are challenging ourselves and others to reach higher and think bigger to improve the quality of all life. Avery Dennison is a great place to work for everyone. We offer:

  • Workplace Flexibility,
  • Structured learning and development
  • Mentoring program
  • Competitive total rewards
  • Commitment to Sustainability

At Avery Dennison, we do what we love and we love what we do.