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Business support specialist



Customer Service
Leidschendam, Netherlands
Posted on Thursday, December 7, 2023

Job Description

Ready to be the support backbone of procurement at Fugro? Join us as a Business Support Specialist – Procurement, where you'll provide essential functional support to Fugro procurement. Empower end-users with your expertise in maximizing the effectiveness of the new and exciting IF ERP system for their roles. Apply now and contribute to our path towards procurement excellence!

Your role

  • You provide functional support and training within the domain of Procurement in Fugro’s IFS ERP system. This entails responding to user incidents and questions, trouble shooting issues and providing timely resolutions and answers;

  • You assist users in navigating the software, diagnosing and resolving functional issues and answering questions that could not be answered in Level 1 support;

  • You accurately document user interactions, reported problems and resolutions in a ticketing system or knowledge base;

  • You liaise with developers, system administrators and BPE’s to escalate complex issues, coordinate bug fixes and communicate updates to end users;

  • You continuously identify opportunities to enhance the user support process and develop self-service resources such as FAQ’s, user guides and video tutorials to empower users to solve basic issues independently;

  • You keep updated with the latest software updates to ensure optimal support delivery and suggest improvements;

  • You assist in identifying main risks and propose mitigations in the ERP system where possible.

Your track record

  • You have at least a Secondary Vocational Education degree in Procurement, Supply Chain Management or a related field;

  • You have at least 3 years of experience in Procurement and Supply Chain and Application / Functional Support;

  • You preferably have a background within an international project-oriented environment;

  • As a plus, you have certifications such as ITIL or HDI Support Center Analyst;

  • You are service minded and have great communication and stakeholder management skills;

  • You have excellent English language skills, both written and oral.

What Fugro offers

  • A competitive salary;

  • 29 holidays per year based on a fulltime employment (of which 4 are appointed by Fugro management) and the possibility to purchase 12 additional days;

  • Extensive career & training opportunities both nationally and internationally;

  • Flexible working hours and the ability to work from home in accordance with your manager and corporate policies;

  • Commuting allowance;

  • Modern pension scheme;

  • Collective health insurance;

  • Possibility to register with our corporate fitness plan;

  • Coaching options through our EAP (Employee Assistance Program).

Are you interested?

Please visit our Company Page to find out more on what it is like to work at Fugro.

If you have any further questions, please contact Umit Nesar, Corporate Recruiter, tel. +31 (0)6 -81 41 07 68

After you have applied

  • You will receive an automated confirmation-email of the receipt of your application;

  • When we see a match, we will invite you for the first interview within a couple of days. Of course, you will also receive a message if we will not invite you;

  • After a successful first round, you will be invited for the second round;

  • If we are both still positive after the second interview, we will make you an offer and with that we hope to welcome you at Fugro!

Disclaimer for recruitment agencies:

Fugro does not accept any unsolicited applications from recruitment agencies. Acquisition to Fugro Recruitment or any Fugro employee is not appreciated.