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IT Support Team Lead



IT, Customer Service
Leidschendam, Netherlands
Posted on Thursday, May 30, 2024

Job Description

As Applications Support Lead, you are a hands-on, technical supervisor who is responsible for the entire life cycle of Application Information Technologies and accountable for second and third tier ERP and CRM applications support, ongoing maintenance and executions of small projects and updates to hybrid applications as well as associated components. You will focus on leading a team focused on excellent customer support service. In addition, you will focus on skills required by the applications support team and coordinator with applications owners.

Your role

  • You manage the applications support team and coach them to understand and follow processes to deliver efficient and effective support service to end-user;

  • You partner with other applications services leads to identify improvements or changes to the support services to improve delivery to the business;

  • You ensure business continuity by appropriate monitoring, operational maintenance and support, working to implement appropriate level coverage;

  • You provide resources and prioritize, scope and assist with global applications projects;

  • You work with application owners to ensure services are effectively transferred to application support services;

  • You maintain up to date knowledge on business changes, digital transformation and technology needs to support the business. You also establish strong relationships and communication channels with stakeholders and end users;

Your track record

  • You have a Bachelor or Master degree with a background in information technology, business administration, computer sciences or a related field;

  • You have at least 7 years of experience with demonstrated experience in applications support and knowledge of ERP systems implementation and support. Knowledge of Information Security is a plus;

  • As a plus, you have technical leadership experience and you are ITIL certified;

  • You have strong stakeholder engagement, you can communicate well and you are able to collaborate across functions;

  • You have excellent English language skills, both written and oral.

What Fugro offers

  • A competitive salary;

  • 29 holidays per year based on a fulltime employment (of which 4 are appointed by Fugro management) and the possibility to purchase 12 additional days;

  • Extensive career & training opportunities both nationally and internationally;

  • Flexible working hours and the ability to work from home in accordance with your manager and corporate policies;

  • Commuting allowance;

  • Modern pension scheme;

  • Collective health insurance;

  • Possibility to register with our corporate fitness plan;

  • Coaching options through our EAP (Employee Assistance Program).

Are you interested?

Please visit our Company Page to find out more on what it is like to work at Fugro.

If you have any further questions, please contact Umit Nesar, Corporate Recruiter, tel. +31 (0)6 -81 41 07 68

After you have applied

  • You will receive an automated confirmation-email of the receipt of your application;

  • When we see a match, we will invite you for the first interview within a couple of days. Of course, you will also receive a message if we will not invite you;

  • After a successful first round, you will be invited for the second round;

  • If we are both still positive after the second interview, we will make you an offer and with that we hope to welcome you at Fugro!

Disclaimer for recruitment agencies:

Fugro does not accept any unsolicited applications from recruitment agencies. Acquisition to Fugro Recruitment or any Fugro employee is not appreciated.