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Help us onboard clients effectively to our AI-powered product, improving sustainability in the energy industry.
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Full-time · Rotterdam
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Who we are
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A quarter of all energy in the world is consumed to heat buildings. District heating is the most significant opportunity for cities to decarbonise. Gradyent is on a mission to help cities to decarbonise faster by digitising district heating systems with our digital twin: a SaaS platform that simulates and modulates the heating system of our clients. Backed by a group of top investors, we are scaling the platform globally.
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We currently have a team of 50+ people and offices in Rotterdam (the Netherlands), Germany and Hungary. Our team combines energy specialists, AI, developers, data scientists, commercial people, and top-tier consulting alums. We are expanding quickly and looking for a Application Engineer in the Netherlands to help us scale our SaaS platform across Europe.
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What we do
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We offer a SaaS solution to create digital twins of heating systems. Our platform, powered by AI and analytics, optimises heating systems from heat sources to customers. We are transforming these grids by reducing CO2 and optimising its operations regarding temperatures, pressures, source dispatch and other metrics. These AI solutions minimise energy usage, CO2 emissions and operating costs while maintaining the proper end-user service levels.
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What you will do
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As an Application Engineer, you will be part of our Application team, which is building our customer-facing product. As a key member of this team, you will play a pivotal role in ensuring the success of our product for our customers. While our software engineers focus on enhancing the product’s core capabilities, the Application Engineer takes on the crucial responsibility of client onboarding and ensuring that our rapidly evolving application is released across our whole landscape.
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The role involves onboarding and enablement of our clients, configuring the product to suit customers' unique needs, troubleshooting any issues that may arise, and supporting smooth product releases to clients. This requires close collaboration with our product teams and our customer-facing team.
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The Application Engineer is the bridge between our cutting-edge product and our clients, ensuring that they experience the full potential and reliability of our product.
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Responsibilities
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As an Application Engineer you will be responsible for:
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\nClient onboarding: Setting up dedicated environments for our new clients. Customizing the product to align with individual client configurations.\n
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\nTechnical troubleshooting: Diagnosing and resolving technical issues related to customer environments, client configurations or data connection questions.\n
\n
\nRelease management: Managing product releases, running test automation across the whole landscape, ensuring the product is fully up and running.\n
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\nCommunication: Closely communicating with both of our product teams and our customer-facing team, to facilitate effective collaboration.\n
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\nProcess improvement: Continuously improving the process by maintaining effective documentation and identifying areas for automation and improvement.\n
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\nProduct knowledge: Staying up to date with our product developments and latest features and enhancements to provide clients with the right support.\n
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Requirements
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Bachelor’s degree in Information Technology-related field.
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Strong technical skills in software configuration, troubleshooting or deployments.
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Proactiveness and process improvement mindset to identify improvement areas in our onboarding and enablement processes.
\n
Good communication and interpersonal skills to effectively understand and communicate with our customer-facing team.
\n
Problem-solving abilities to diagnose and resolve technical issues promptly.
\n
Strong attention to detail to ensure accurate product configurations and troubleshooting.
\n
Good organizational skills and the ability to manage projects in parallel and in a systematic manner.
\n
Understanding of technologies like AWS, Postman, DBeaver or database tools, Linux is an advantage.
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Working in a scaleup environment is an advantage.
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What we offer
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An international, human-centric, and inclusive company culture where you can have a direct impact on improving the environment.
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An inspiring environment of brilliant, fun, creative colleagues and a fast and dynamic work environment open to new ideas.
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An excellent benefits package including a public transport card and fantastic team events.
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The opportunity to directly impact sustainability and energy transition at a very ambitious scale-up that just raised Series A from an international consortium of investors in the sustainable energy industry.
\n
Become part of a mission to make the world more sustainable by reducing losses in the most effective and most relevant energy form: heating.
\n
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\n
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Apply for the job
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Do you want to join our team as our new Application Engineer? Then we'd love to hear from you!
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We do not accept any unsolicited resumes from professional staffing/recruitment companies.
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NOTE: This position is only open to those permitted to work in the Netherlands.
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Help us onboard clients effectively to our AI-powered product, improving sustainability in the energy industry.
Full-time · Rotterdam
Who we are
A quarter of all energy in the world is consumed to heat buildings. District heating is the most significant opportunity for cities to decarbonise. Gradyent is on a mission to help cities to decarbonise faster by digitising district heating systems with our digital twin: a SaaS platform that simulates and modulates the heating system of our clients. Backed by a group of top investors, we are scaling the platform globally.
We currently have a team of 50+ people and offices in Rotterdam (the Netherlands), Germany and Hungary. Our team combines energy specialists, AI, developers, data scientists, commercial people, and top-tier consulting alums. We are expanding quickly and looking for a Application Engineer in the Netherlands to help us scale our SaaS platform across Europe.
What we do
We offer a SaaS solution to create digital twins of heating systems. Our platform, powered by AI and analytics, optimises heating systems from heat sources to customers. We are transforming these grids by reducing CO2 and optimising its operations regarding temperatures, pressures, source dispatch and other metrics. These AI solutions minimise energy usage, CO2 emissions and operating costs while maintaining the proper end-user service levels.
What you will do
As an Application Engineer, you will be part of our Application team, which is building our customer-facing product. As a key member of this team, you will play a pivotal role in ensuring the success of our product for our customers. While our software engineers focus on enhancing the product’s core capabilities, the Application Engineer takes on the crucial responsibility of client onboarding and ensuring that our rapidly evolving application is released across our whole landscape.
The role involves onboarding and enablement of our clients, configuring the product to suit customers' unique needs, troubleshooting any issues that may arise, and supporting smooth product releases to clients. This requires close collaboration with our product teams and our customer-facing team.
The Application Engineer is the bridge between our cutting-edge product and our clients, ensuring that they experience the full potential and reliability of our product.
Responsibilities
As an Application Engineer you will be responsible for:
Client onboarding: Setting up dedicated environments for our new clients. Customizing the product to align with individual client configurations.
Technical troubleshooting: Diagnosing and resolving technical issues related to customer environments, client configurations or data connection questions.
Release management: Managing product releases, running test automation across the whole landscape, ensuring the product is fully up and running.
Communication: Closely communicating with both of our product teams and our customer-facing team, to facilitate effective collaboration.
Process improvement: Continuously improving the process by maintaining effective documentation and identifying areas for automation and improvement.
Product knowledge: Staying up to date with our product developments and latest features and enhancements to provide clients with the right support.
Requirements
Bachelor’s degree in Information Technology-related field.
Strong technical skills in software configuration, troubleshooting or deployments.
Proactiveness and process improvement mindset to identify improvement areas in our onboarding and enablement processes.
Good communication and interpersonal skills to effectively understand and communicate with our customer-facing team.
Problem-solving abilities to diagnose and resolve technical issues promptly.
Strong attention to detail to ensure accurate product configurations and troubleshooting.
Good organizational skills and the ability to manage projects in parallel and in a systematic manner.
Understanding of technologies like AWS, Postman, DBeaver or database tools, Linux is an advantage.
Working in a scaleup environment is an advantage.
What we offer
An international, human-centric, and inclusive company culture where you can have a direct impact on improving the environment.
An inspiring environment of brilliant, fun, creative colleagues and a fast and dynamic work environment open to new ideas.
An excellent benefits package including a public transport card and fantastic team events.
The opportunity to directly impact sustainability and energy transition at a very ambitious scale-up that just raised Series A from an international consortium of investors in the sustainable energy industry.
Become part of a mission to make the world more sustainable by reducing losses in the most effective and most relevant energy form: heating.
Apply for the job
Do you want to join our team as our new Application Engineer? Then we'd love to hear from you!
We do not accept any unsolicited resumes from professional staffing/recruitment companies.
NOTE: This position is only open to those permitted to work in the Netherlands.
![\"Gradyent\"](\"https://cdn.homerun.co/58893/gradyent-gif1635941788.gif\")
