Organizational Context:

Under the direct supervision of the Director of the Division of Judicial Services, the Information Management Services Section ensures that the Registry puts in place adequate information management services, for the benefit of all organs and activities of the Court. The Information Management Services Section will also provide services to other Registry clients, including external parties relying on the policies and technology of the Court.

Information services consist of:

• Information management activities which include: developing policies and best practices for the management of (digital) documents, records and archives; library services and knowledge management, whether technology based or not.
• Information systems support including systems development, administration and integration.
• Technology services operations support, including end-user services, communications and networking technology, audio-visual technology.
• Information security activities, including developing policies and best practices, implementing information security standards and managing risk related to information, whether technology based or not.

The Information Management Services Section provides:

• Advice on best practices addressing the needs of its clients and the Court’s and Registry’s strategic objectives.
• Integrated solutions (i.e. systems, policies and processes) relying on industry best-practices on all aspects of information services related to capturing, storing, preserving, delivering, securing and managing information and communication.
• Leadership and dialogue with clients in relation to the innovation, awareness and adoption of new information practices, tools and technology-enabled processes and practices that will improve productivity, effectiveness, information sharing and availability.
• Strategic input and support for the implementation of a continuous change management process harnessing the use of information and technologies.

Duties and Responsibilities

Under the general guidance of the Head, Systems Development and Administration Unit, the incumbent will perform the following duties:

1. As a Cloud Platform Engineer the incumbent is responsible for deploying and managing the Court’s resources in a Microsoft cloud environment and any other Cloud platform used by the Court.
2. The incumbent supports and maintains the technology stack and solutions located in MS Azure cloud (infrastructure and applications, not as product owner or information manager) and other cloud platforms. Next to supporting the continued development of the solutions in Azure leveraging MS innovative services including cognitive service implementation and third-party Machine Learning and Artificial Intelligence (ML/AI).
3. The Cloud platform Engineer drives the Court’s digital transformation in the areas of cloud productivity (M365 tenant) and cloud datacentre (Azure Datacentre & AWS Datacentre).
4. Makes proposals/recommendation to improve efficiency/functionality of business processes leveraging cloud architectures and solutions.
5. Prepares high level and low level documentation with the ability to target different audience like from IT architects and managers to the engineers to support technicians.
6. Trains and develops technical support staff to better utilize digital transformation.
7. As required the incumbent supports IMSS in its daily support and maintenance activities related to cloud solutions.
8. Perform other duties as assigned by the supervisor.

Essential Qualifications

Education

An advanced university degree in Systems Engineering, Information Systems, Computer Science or related field is required. A first-level university degree in combination with two additional years of qualifying experience is accepted in lieu of an advanced university degree.

Experience

A minimum of seven years (five years with an advanced university degree) of progressive experience in Cloud platform management and a minimum of 5 years’ experience in Azure IaaS components including but not limited to Compute(VMs, Containers, Serverless, PaaS Services, etc…), Storage (Blob, File Share, Storage Accounts, etc…), and Networking(Azure Firewall, NSGs, VNETs, etc…) is required, experience in AWS cloud platform will be desirable.

Knowledge of developing infrastructure as a code and performing infrastructure management using tools like Terraform and other management tools.

Knowledge of Cloud DevOps - Deploying Infrastructure through CI/CD Pipeline and managing a codebase based on .Net or a comparable language.

Demonstrated IT experience supporting and troubleshooting enterprise-level, mission-critical applications resolving highly complex issues/situations, and driving technical resolution across cross-functional organizations. 3+ years of experience and deep working knowledge of Microsoft Azure.

Demonstrated experience in design, implementation and management of information technology solutions.

Experience with traditional and cloud infrastructure architecting (e.g in Microsoft Azure, AWS) is desirable

Knowledge, Skills and Abilities

• Ability to handle uncertain situations with tact and professionalism;
• Ability to lead manage teams and maintain effective working relations;
• Ability to interact strategically with both internal and external stakeholders;
• Ability to collect organizational requirements through liaising with teams, sections and organs.

Knowledge of Languages

Proficiency in one of the working languages of the Court (French or English) is required. Working knowledge of the other is an asset. Knowledge of another official language of the Court (Arabic, Chinese, Russian and Spanish) would be considered an asset.