About Mapiq

We provide a workplace experience platform that allows people to connect more deeply to their workspaces and to each other. When connecting becomes effortless, employees can focus on what matters most: having a meaningful day at work. This is our workplace experience. Next to that we support Global Workplace Leaders to provide them with the data and insights which they need to create a great workplace experience.

We are always on the lookout for ambitious individuals who will bring their ideas, background, and culture to the Mapiq team.

Your role at Mapiq

As an Implementation Engineer, you play a vital role in ensuring a successful implementation of our cutting-edge Mapiq platform. You are the go-to person for technical expertise, providing guidance and assistance to customers and internal teams. Collaboration and clear communication is key in this role, as you will work closely with our customers, Customer Success, and Product teams to implement and onboard the Mapiq platform for our customers. Additionally, you will have the opportunity to independently manage projects for improving our way of working or running a co development project with on of our customers, showcasing your versatility and ability to deliver results.

At our organization, we value effective communication and foster a collaborative environment. As an Implementation Engineer, you will have the chance to interact with various disciplines within the company, contributing to a diverse and dynamic work experience.

What else to expect from this role:

• Implement the full Mapiq product for our Customers, managing both the project management side and performing the implementation tasks.

• Set up technical integrations for our customers, like authentication methods (Single Sign-On) and integrations (APIs, room calendars from M365 and/or Google Workspace).

• Support and oversee the installation and troubleshooting of sensor hardware in our customer's offices.

• Support the Product team with feature developments for customers acting as a bridge between the customer and the Product team.

• Have the ability and desire to fully understand the end-to-end process flow to guide customers effectively and think for the customer.

• Provide technical support with a focus on reducing customer effort.

• Contribute to providing feedback to the Product team, improving the Implementations & Support team's working methods.

• Collaborate with different teams within Mapiq that are part of the customer's journey.

• Resolve support-related queries escalated from the Support Engineer.