Who we are:

For more than 70 years, NATO’s mission has been to preserve peace and security in the Alliance for nearly one billion citizens. The NATO Communications and Information Agency (NCI Agency) and its predecessors have worked tirelessly in providing the means that enable the connectedness and togetherness that keep our Alliance strong. We are the NCI Agency, a team of 3000 civilian and military staff in 29 locations throughout Europe, North America and Asia.

Our technology and cyber experts allow NATO to conduct critical operations, protect NATO’s airspace, make data-driven decisions, defend against cyber-attacks, secure NATO networks and maintain superiority in space. This is all possible because of our greatest force, our people. In order to keep this edge we aim to hire, train and retain the very best staff.

Our staff members represent both the diversity and unity of our Alliance. When you join the NCI Agency, you will be part of an organization where you can contribute authentically to the mission and purpose of NATO and help us keep our technological edge.

About the job:

Based in The Hague, Netherlands you will join the Agency as we embark on a journey to transform our services to support NATO’s Digital Endeavour. You will join The Joint Intelligence, Surveillance and Reconnaissance Centre (JISRC). JISRC’s vision is to assure information superiority for NATO. Its Mission is to deliver, support and protect valued ISR capabilities, expertise and services and to maximise operational effectiveness for NATO through a wide range of coherent JISR services, supported by well-trained, highly knowledgeable and uniquely experienced staff, in four key JISR domains: Intelligence Applications, Operational ISR Support, Electronic Warfare/Surveillance Services and Geospatial/Meteorological/Oceanographic Information Services. JISRC is responsible for the full lifecycle of its services.

We are looking for a driven and enthusiastic Principal Operations Specialist who will take on the following roles and responsibilities:

• Lead the Operations and Support Services Branch (OSSB) to manage resources, portfolios, and provide team leadership;
• Guide the OSSB team and JISRC toward innovative Battle Management C2 solutions for interoperability of NATO JISR capabilities;
• Lead staff using performance management process, providing effective performance feedback to meet the organization's expectations for productivity, quality, and goal accomplishment;
• Develop and manage NATO JISR stakeholder relations and expectations, specifically within the NATO Command Structure, NATO Airborne Early Warning (NAEW), NATO ISR Force, Alliance Future Surveillance & Control (AFSC) host nation, Alliance Persistent Surveillance from Space (APSS) user community, NATO HQ and other NATO agencies;
• Lead the portfolio of programmes, projects, and/or on-going service provision.

For a full list of duties, please review the job description on the NCI Agency career site.

About you:

The valuable knowledge and experience that you bring to this role are:

• A Master’s degree, at a nationally recognized/certified University, preferably in an information systems, physics or electronics related scientific or engineering discipline, or other relevant scientific discipline and 5 years post-related experience; Or a Bachelor’s with 8 years post-related experience;
• Strong domain knowledge with operational experience in Joint Intelligence, Surveillance and Reconnaissance, Command and Control, including systems, operations, organization, processes and interoperability;
• At least 5 years experience in management of complex C4ISR projects for a large organization including planning, design, implementation, innovation adaptation, testing and operation of military C2 and ISR systems in a technical or management role;
• Strong knowledge of C2 and ISR platforms and sensors with a focus on airborne surveillance and control capabilities and their employment;
• Proven ability to communicate effectively orally, using tact and diplomacy, and in writing with good presentation skills;
• Experience in managing diverse and dispersed teams of technical and operational experts and military users;
• Experience in communicating with senior management and large groups utilizing highly proficient communication skills (briefings, written and oral presentations).
• Fluency in English, both written and spoken.

What we offer:

• Genuinely meaningful work as part of the most successful alliance in history;
• 3 year contract with competitive tax-free salary and household and children’s allowances;
• Privileges for expatriate staff including expatriation and education allowances (where appropriate) and additional home leave;
• Excellent private health insurance scheme;
• Generous annual leave of 30 days plus official holidays;
• NATO Pension Scheme;
• Development programs such as professional training, wellbeing, and more.

To learn more about NCI Agency and our work, please visit our website.

The NCI Agency prides itself on being an equal opportunity employer. We are committed to fostering an inclusive environment of mutual respect and value uniqueness and differences in gender, gender identity, race, ethnic or cultural origin, age, religion, sexual orientation and physical or neurocognitive ability.

Additional details on the conditions of application can be found via the NCI Agency career site.