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Medior/Senior IT Servicedesk Engineer



The Hague, Netherlands
Posted on Friday, June 7, 2024


Are you service oriented and like a highly professional environment? Apply now as IT Servicedesk Engineer!

Job Description:

What will you do?

In our Servicedesk Team we currently have 2 vacancies for result driven and service orientated skilled servicedesk engineer. We’re looking for 1 medior and 1 senior engineers.

In this role your goal is to resolve issues onsite or remotely, in collaboration with 2nd line support teams. You help educate our internal customers to prevent issues before they occur, and you are able to think outside the box. You have analytical skills and always look for opportunities to automate and improve services for your internal and external NIBC colleagues.

As our skilled servicedesk engineer:

  • You assist our users with IT related issues (physically, by phone or via ticketing);

  • You perform user and access management for hardware and applications;

  • You identify, triage, and close or assign incidents;

  • You can clearly communicate an appropriate course of action;

  • You work with the team to process requests within defined SLA’s;

  • You take ownership and escalate incidents to a higher level of support;

  • You keep a watch on ticket quality;

  • You analyze and watch for trends and create process improvements;

  • You align with your Product Owner on initiatives for the roadmap (Senior);

  • You coach and guide the servicedesk engineers (Senior);

  • You are ITIL certified (Senior);

Your team

The Servicedesk has a mix of youth and vigor combined with maturity and stability which works closely with our Process Management Team for Incident, Problem and Change Management. The team dynamic allows for a high level of co-operation and interaction, with a particular focus on open feedback and teamwork. Daily we discuss our priorities, challenges and offer each other help. We use this time also to celebrate our successes. Work hard, play hard is our mentality and we do take pride in organizing festivities and we welcome and involve new team members in our team quickly.

NIBC as an IT employer

NIBC IT consists out of several domains and together NIBC IT aims to be one of the driving forces behind the digital transformation of our bank, an ongoing process that will profoundly change the relationship with our clients and the way we do business. We are closely connected and have short lines of communication. If you have a good idea today, you may be elaborating it tomorrow. IT is forever changing and so is NIBC and in order for us to be able to keep on changing, we need sophisticated individuals to help us lead the bank into the future.

NIBC as organisation

Founded in 1945 to finance the visionary entrepreneurs who helped rebuilding the Netherlands after the second World War, NIBC was closely collaborating while professionally supporting companies and individuals in realizing their dreams and goals with a sustainable future in mind. As a multicultural midsize bank with a working environment that is best described as dynamic and ambitious, we share a forward-thinking, can-do attitude with our employees and clients which we call our THINK YES mentality. Our corporate values are Professional, Adaptive, Collaborative and Entrepreneurial. You will have a direct and meaningful impact on both the bank and its clients. By building our company on optimism and mutual trust, and with our THINK YES mentality, NIBC is an enterprising bank that enables ambitions.

What’s in it for you?

NIBC is an ambitious environment where together we strive to create a fantastic workplace where you feel safe and challenged to be the best version of yourself. This is in line Professional, Adaptive, Collaborative and Entrepreneurial, since you are in the lead of setting the PACE of your career at NIBC. In addition, you receive a competitive salary, plus:

  • Several ways to support your development personally and professionally, a.o.:

- Personal development budget, to spend at your own discretion

- Professional budget provided by your manager, to develop yourself in your work

- In-house training offering

  • NIBC embraces the Hybrid way of Working. This means that we support working from home as well as encourage our colleagues to come to the office. NIBC's guideline is to spend at least half of the working time at the office;

  • Travel expenses or NS Business Card 1st class;

  • 32 holidays (which do not have to be registered);

  • Excellent pension scheme (26% NIBC contribution);

  • A voucher to improve your home office;

  • The opportunity to take ownership and show initiative in your role. We are always open to new ideas, and encourage to use your voice;

  • The nature of our Grow to Make a Difference program enables you to be in charge of your own development;

  • Two staff associations: YoungNIBC and MyLeisure;

  • Vitality program, annual company-wide sports & leisure days;

  • Monthly internet allowance;

  • Laptop and a company phone;

  • Excellent facilities at the office (Coffeecorner, Restaurant, Exchange bar); · Last but not least, a fun workplace in which diversity and inclusion is valued (click here).

What do you bring?

You are an eager IT professional who gets energized by working together with a team and is result-driven and is constantly seeking ways to make the working day fun and effective; think - analytical, fast learner, adaptive, automated, solution orientated, nurturing, sharing, knowledgeable:

  • You keep cool in stressful times

  • A proactive attitude, involve the right people and know how to follow up on issues

  • Service orientation to support our business partners and colleagues internally

  • Fluent in our corporate language English, Dutch is a benefit

Still intrigued?

Click the apply button now! To upload multiple documents, click the upload button again after uploading a document. An assessment forms part of the application procedure. For more information about the recruitment procedure or NIBC as employer you may contact our HR Servicedesk via

Applications via email will not be taken into consideration.